Terms and Conditions of Use

Our Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern E-sunrise Limited’s and our any of our affiliated websites.

The term E-sunrise Distributors Limited or “us” or “we” refers to the owner of the website whose registered office is Unit 3, Wheatsheaf Industrial Estate, Labtec Street, Swinton, Manchester, M27 8SE. Our company registration number is 4830366. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the UK.

Links to other External Websites

This website includes links to external websites which are subject to their own terms and conditions. We are not responsible for the content of these external websites. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly E-sunrise Limited cannot accept any liability for the accuracy or otherwise of any content or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites. Your use of such sites is at your sole risk.

Condition of Sale

Format of the Contract

I. These terms of sale apply to all goods supplied by E-Sunrise Distributors Limited, whose registered office is at, Unit 3, Wheatsheaf Industrial Estate, Labtec Street, Swinton, Manchester, M27 8SE. The term "Supplier" refers to E-Sunrise Distributors.

II. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us. We are not obliged to accept your order.

III. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

IV. The contract is subject to your right of cancellation (see below).

V. The Supplier may change these terms of sale without notice to you in relation to future sales.

VI. To order goods through the E-Sunrise Distributors Limited website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

VII. E-Sunrise Distributors Limited gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company.

VIII. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.

IX. These terms and conditions are subject only to UK law.

Description and Price of the Goods:

We make every effort to ensure that the description and price of the goods you order shown on the Supplier's website are accurate at the time you place your order.

The price of the goods and ancillary costs including VAT will be as shown on the checkout page of our website when you placed your order. We will charge you this amount which will be the same as the price shown on the display page.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you must also pay a delivery charge if applicable, for the goods as indicated on our website at the checkout page.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Product images are for illustrative purposes only and may differ slightly from the actual product.

Security Advice

At E-sunrise Distributors Ltd the security of your transactions and personal information is our priority.

Be vigilant when giving out your personal information.

esunrise.co.uk will never ask for your account password or your bank account details by email.
esunrise.co.uk will never ask for your credit/debit card four-digit security PIN under any circumstances.

If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to esunrise.co.uk for investigation.

This site uses a Thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the site's registered domain name. You can click on the badge to the right to check the details… or HSBC equivilant.

esunrise.co.uk does not store any credit card details you will be asked to re-enter your card details on every order,

Payments

I. Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date, except where agreed otherwise by the Supplier and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

II. There will be no delivery until cleared funds are received , except in the case of supplies of goods provided on credit terms.

III. Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

IV. Where the Supplier agrees to provide goods on credit terms, the standard payment terms shall be 30 days from the date of invoice. In the event that payment is not made by the due date the Supplier reserves the right to charge interest from the date of invoice at 8% per annum, compounded monthly.

V. Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid.

Where is my order?

Delivery may take up to 7 working days.

If your order has not arrived within 7 working days after you receive an email from us informing you that your order has been dispatched please contact our info@esunrise.co.uk team.

If you are ordering multiple items, in certain circumstances an item may be out of stock, if this does happen it would normally be back in stock within 48 hours, if an item does not come back into stock within 62 hours from when you placed your order a member of our customer services team will contact you and advise when the item is expected and in certain circumstances we may offer an alternative replacement product.

If you are unsure of whether an item has been shipped you can log in to My Account to check the status of your order. If your order has been order processed this means you order has been despatched.

If this does not help you with your query please contact us via email at info@esunrise.co.uk

Lost Orders

If an item has been shipped and has not arrived after 7 working days, please contact our customer services team who will initiate an investigation with Royal Mail.

All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery.

If a replacement is unavailable an alternative product will be offered or a credit will be offered, in certain cases a refund will be provided.

If a customer experiences repeated problems with losses and non-delivery, E-Sunrise Distributors Limited reserves the right to suspend the account and decline further orders to that customer.

E-Sunrise reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.

What times are your customer services department open?

Our customer service department is open between the following times:

Call Centre: Monday - Friday 10am - 6.30pm
Emails: Monday - Friday 10am - 8.30pm

You can contact us, via email on info@esunrise.co.uk

For out of hours communication, simply email your question to info@esunrise.co.uk.

Delivery

We will deliver the goods that you order to the delivery address you give when you place your order.

We aim to arrange shipping of all "in stock" items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates our suppliers may get an item in stock. Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not deliver within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.

If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery, or the amount we paid for delivery.

If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery, or the amount we paid for delivery.

If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.

Risk / Title

The goods are at your risk from the time of delivery. Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

1. the goods, and

2. all other sums which are or which become due to the Supplier from you on any account.

The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

Right to Cancel

You may cancel your order at any time prior to your order being processed by e-mailing us at info@esunrise.co.uk quoting your name, address and order reference number. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.

I. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).

II. To exercise your right of cancellation, you must give written notice to the Supplier by post or via email , giving details of the goods ordered and (where appropriate) their delivery.

III. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the On-Line Returns section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with our policy, ask you to return the goods and possibly refund you the reasonable postage costs.

IV. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you can cancel, you must return the goods and original packaging to us at your own expense and in a condition no worse than you received it.

V. Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

VI. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

VII. Once you confirm your order as correct a standard cancellation fee may apply at the expense of the customer to cover administration costs.

VIII. An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

IX. In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.

Returns / Refunds

Within 7 days of delivery we will always offer you the choice of an exchange or refund ( excluding postage).

If you change your mind and cancel after 7 working days, we will only offer a credit note or exchange, subject to the returned items being received by Once E-Sunrise Distributors Limited in the condition that they were in when delivered to you.

You must ensure that the goods are packaged adequately to protect against damage.

Once E-Sunrise Distributors Limited receive notification from you that you wish to withdraw from the contract (in accordance with these terms ), any sum debited to E-Sunrise Distributors Limited from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by E-Sunrise Distributors Limited in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to E-Sunrise Distributors Limited .

Please note that the delivery cost for the dispatched order will be deducted from the exchange or credit note or refund.

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

Your statutory rights are not affected.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-typed postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

Privacy policy

This privacy policy sets out how to E-Sunrise Distributors Limited uses and protects any information that you give to E-Sunrise Distributors Limited when you use this website.

E-Sunrise Distributors Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

E-Sunrise Distributors Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th February 2011.

After submitting an order to us we will pass you over to our trusted payment-processing partner to allow you to provide your payment details in the most secure environment.

At no point do we store your credit/debit card details on our own computer systems.

We may collect the following information

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

Your Details

We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:

Your Name, Address, Phone number, Email address and credit or debit card details.

We will never collect sensitive information about you without your consent All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent. We may use technology to track the patterns of behaviour of visitors to our site.

What we do with Your Information

We require this information to understand your needs and provide you with a better service. We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your Personal Information

We will not sell, distribute or lease your personal information to third parties nor transfer it outside of the EEA unless we have your permission or are required by law to do so or it forms part of a scheme of arrangement including but not limited to a change in the beneficial ownership of the business. We may use your personal information to send you promotional information about our other companies offers which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

These terms and conditions are subject to the laws and exclusive jurisdiction of the UK. We do not accept amendments to these terms and conditions.